Nilex – Continuous ITSM
development and support

To build an enterprise with 40.000+ end users in 6 countries you need a flexible and powerful engine.
Swedish ITSM pioneer Nilex has not one, but many of those. They partnered up with Bild Studio to create and maintain time and cost-saving solutions for their customers.

Work process

Developing Nilex TM software

We set off with performance upgrades, developed a kick-ass methodology and set our aim on developing brand new sales modules.

Reinventing the business strategy on multiple fronts at the same time?

Challenge

  • Poor code quality
  • Bad User Experience
  • Outdated design
  • Various performance issues
  • Poor planing
  • Lack of brand guidelines

Goal

Setting up and tightening the platform that enables customers to work on the basis of ITIL processes and streamline their processes for contract management and administration.

Challenge

  • Defining team
  • Defining work process
  • Setting up a road map
  • Analysis of competitors
  • IA, UX & UI
  • Defining brand styleguide
  • Development

We created a Nilex dedicated team

2015

Team of 7 people

  • 1 x Project Manager
  • 5 x Senior Developers
  • 1 x IA
  • 1 x UX Designer

2020

Team of 7 people

  • 1 x Project Manager
  • 15 x Developers
  • 1 x IA
  • 2 x UX Designer
  • 1 x UI Designer

From start to finish

Other than polishing brand’s visual identity, we have established a design system that complements every aspect of the software.

UI elements

Other than polishing brand’s visual identity, we have established a design system that complements every aspect of the software.

Features

We have developed 20+ features that are scalable and easy to customize. These are just some of them:

Customer support

Delivering a great customer experience

Financial management

Manage your IT financial needs in one solution

Shared services

Provide great service to all departments across different industries

Features

  • DevOPS: Private Cloud ( Mini data center)
  • Languages: C#, JavaScript
  • Front-end: AngularJs, Kendo-ui, JQuery
  • Back-end: .Net, .Net Core, MSSQL, NHibernate, Visual Studio, Log4Net, IdentityServer, WCF, Windows Services, Entity Framework, MIcrosoft Bot Framework
  • Mobile Developer: Cordova
  • Manual & automation: web &mobile software testing
  • UX & UI: JustinMind, Adobe Ai, Adobe Ps, FontLab
  • Project-management: TFS, Skype, Discord, G suite

31984+

Installed licencees

100+

Customers from Sweden, Denmark, Norway and Germany

40%

Swedish municipalities use Nilex

30%

Danish municipalities use Nilex

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